Help centre
A little clarity goes a long way.
Answers about the collection, ordering, delivery and support. If your question isn't here, our team is a message away.
Products & routines
What is in the MHR Aesthetics collection?
Hydrating Pure Hyaluronic Acid Serum, Niacinamide with Zinc PCA Serum, Glowing Skin Lightening Cream and Tinted Mineral Sunscreen SPF 60. A Vitamin C Exosomes Serum and a Hair Fall Control Exosomes Spray are coming soon.
Which product should I choose first?
Start with your main goal. Compare the product pages or take the Routine Finder, then read the full ingredients and directions before choosing.
Can I use all the products together?
Yes, they are designed to layer: serums first, then Glowing Cream at night and Tinted SPF 60 in the morning. You don't need all four to begin. Introduce new products one at a time. If you use prescription skincare, ask your clinician about combinations.
Where can I see the full ingredients?
Each product page lists key ingredients and links to its Doctor Summary Card. Always check the full list printed on your pack. Contact us if you need help identifying an ingredient.
Can I use these after a cosmetic procedure?
Follow the aftercare instructions from the professional who performed your procedure, and ask them before adding a new skincare product.
Are the products suitable during pregnancy or breastfeeding?
Please ask your healthcare professional to review the full ingredient list. We don't give a blanket suitability guarantee.
How quickly will I see results?
Results vary by person, product and routine, so we don't promise a particular outcome or timeline. Consistency and daily SPF make the biggest difference.
How should I store my products?
Follow the storage instructions, expiry date and period-after-opening symbol on the pack. Keep them away from direct heat and sunlight.
Orders & payment
Do I need an account to order?
No. Checkout takes your name, mobile number and address, and that's it.
Which payment methods can I use?
Cash on Delivery nationwide, or Bank Transfer. We'll share bank details when we confirm your order.
How do you confirm my order?
After you place an order, our team contacts you by phone or WhatsApp to confirm the items and delivery address before dispatch.
Can I change or cancel my order?
Message us on WhatsApp or through our contact page with your order number as soon as possible. We'll check the order status and explain the options.
How can I track my order?
Use Track your order with your order number and the phone number you ordered with.
Do you offer discounts or bundles?
Yes. Our bundles cost less than buying each product separately, and we share offers with our newsletter and Instagram followers first.
Delivery & returns
Where do you deliver?
We deliver nationwide across Pakistan.
How much is delivery?
Free on orders over Rs. 5,000. Otherwise a flat Rs. 250.
How long does delivery take?
Orders are usually prepared within 1 day. Typical delivery time is 3–4 days. See the Shipping Policy for details.
What if my order arrives damaged or incorrect?
Contact us with your order number and a description or photo of the problem. Keep the packaging while our team reviews it.
Can I return a product?
See our Returns & Refunds Policy and contact us before sending anything back.